Zillow × Parallel

Ways Zillow could use the Decisions API

A housing marketplace for renters, buyers, sellers and real estate professionals.

Real estateSells to businesses and consumers500–5,000 employeesRegulatedOnboards third partiesPublic API

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01choice

Productweekly

Give AI Assist current pet policies by confirming rental rules

Why: AI Assist answers renters’ questions about participating properties, including their pet policies.¹

Example

Give AI Assist current pet policies by confirming rental rules

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhat pet policy does this rental property’s official website currently state?

Decision

Pets allowedShow pets allowed
Restrictions applyShow policy restrictions
Pets prohibitedShow pets prohibited
Not statedRequest property confirmation

02yes / no

Operationslive

Prevent duplicate property pages by matching incoming records

Why: Zillow says duplicate property pages can arise from multiple sources, listing identifiers or separate public-records data.²

Example

Prevent duplicate property pages by matching incoming records

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionDo these two Zillow property records refer to the same physical property, based on public address and property evidence?

Decision

Yes ≥ 90%Merge the records
Yes 50–90%Queue for review
Yes < 50%Keep both records

03choice

Supportlive

Resolve Premier Agent account tickets faster by confirming brokerage affiliations

Why: Zillow provides support for Premier Agent and real estate professional accounts.³

Example

Resolve Premier Agent account tickets faster by confirming brokerage affiliations

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhen this agent contacts support, does the agent’s current brokerage affiliation match the brokerage stored on their Zillow account?

Decision

MatchesContinue account support
ChangedRoute affiliation update
UnclearRequest agent documentation

04score

Saleslive

Speed Premier Agent sales routing by sizing prospective brokerages

Why: Premier Agent offers products for solo agents, teams and brokerages.⁴

Example

Speed Premier Agent sales routing by sizing prospective brokerages

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionHow many agents does this prospective brokerage publicly list across its website and professional directories: one, two to ten, or more than ten?

Decision

One agentRoute to solo sales
Two to tenRoute to team sales
Over tenRoute to brokerage sales
Not establishedRequest lead details

05choice

Productdaily

Avoid failed Real-Time Touring requests by confirming listing status

Why: Real-Time Touring lets buyers request tours of eligible properties from available time slots.⁵

Example

Avoid failed Real-Time Touring requests by confirming listing status

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhat is the current public listing status of this exact property according to its listing agent or brokerage?

Decision

ActiveContinue tour requests
PendingConfirm tour eligibility
SoldStop tour requests
UnclearRequest agent confirmation

06choice

Operationsmonthly

Keep Zestimate inputs accurate by comparing assessor square footage

Why: The Zestimate incorporates public records, MLS data and user-submitted home details.⁶

Example

Keep Zestimate inputs accurate by comparing assessor square footage

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionDoes this home’s stored square footage match the latest square footage in the local assessor’s public record?

Decision

MatchesRetain stored value
DiffersQueue property fact review
UnavailableRetain existing source

07choice

Riskweekly

Keep Premier Agent license records current by flagging status changes

Why: Agent profiles include state license numbers and expiration dates that Zillow verifies.⁷

Example

Keep Premier Agent license records current by flagging status changes

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhat is the current status of this agent’s stored real estate license in the issuing state’s official license lookup?

Decision

ActiveRetain verified status
ExpiredRequest license update
InactiveEscalate license review
Not foundReview license details

08yes / no

Risklive

Shorten Listing Access Standards reviews by flagging gated marketing

Why: Zillow’s Listing Access Standards require publicly marketed listings to be broadly accessible to buyers.⁸

Example

Shorten Listing Access Standards reviews by flagging gated marketing

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionIs this submitted property listing publicly advertised on a brokerage website behind a registration wall?

Decision

YesQueue standards review
NoContinue listing review

09choice

Productweekly

Give AI mode current transit context by confirming station status

Why: Zillow AI mode helps buyers find homes closer to light rail through conversational search.⁹

Example

Give AI mode current transit context by confirming station status

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhat is the current operating status of this transit station near a Zillow listing, according to its transit agency?

Decision

OpenShow station as operating
Temporarily closedShow closure notice
Permanently closedRemove station suggestion
UnclearHide operating claim

10choice

Saleslive

Focus CRM integration outreach by assessing agent adoption evidence

Why: Premier Agent integrates with participating third-party CRMs and plans to onboard products with broad community adoption.¹⁰

Example

Focus CRM integration outreach by assessing agent adoption evidence

POST https://api.parallel.ai/v1/decisions

Send with your key in the x-api-key header.

QuestionWhat public evidence of adoption by real estate agents exists for this exact CRM provider across customer stories, reviews and industry directories?

Decision

Multiple sourcesPrioritize partner outreach
Single sourceRequest adoption details
No evidenceDefer partner outreach

Decisions API docs ↗